offers you a comprehensive Contact Center solution with Real-Time Graphics, ACD Reports, Built-in Call Accounting and Outgoing Call Budgeting, Real time Monitor and CRM integration.
Supervisors can allocate adequate resources with tools needed to improve performance.
Real-Time Monitor allows supervisors to change agents, as needed, to balance workloads.
Historical Reports provides global group information and individual performance.
Stay Connected Wherever You Are!
Poltys CA RCS solution for mobile devices that provides Mobility and Unified Communications for your business is released for general availability.
The world of work may change constantly, and you might find yourself working at your desk, in a meeting, at home or on the move, but one thing remains constant – the need to stay in contact with colleagues, customers and partners.
Poltys CA RCS is the response of this business-critical need. More...
New DCC Features
New Outbound Dialer Solution
Appointment Remainder Update
Microsoft Outlook 2010/ 2013 Agent Toolbar
Enhanced Agent Productivity
Outbound Call Budgeting
Extended CRM Integration
Enriched Contact Center Analytics