SOLUTIONS / EMERGENCY NURSE CALL
Nurse call that connects every call to care.
A wired and wireless nurse call alarm system for Canadian senior living. Direct Care Connect DCC™ brings resident calls, caregiver communication and response reporting together, from the bedside to shared spaces.
FROM ALERT TO ACTION
A clear path from a resident’s call to your team’s response.
Give caregivers the context to act, a way to coordinate and a record of the care that follows.
- 01
Call for help
Residents call from a pendant, call cord, wall button or pull cord, with specialty cords and sensors for those who cannot press a button.
- 02
Reach the right team
Route alerts by location, priority, work zone and shift. Escalation rules notify additional responders when a call has not been accepted.
- 03
Respond with context
See the resident and call location on supported devices. Accept the alert, coordinate with colleagues and use room voice callback where equipped.
- 04
Record the care
Track response and care time, select a care category and add notes. Managers can review how every call was handled.
Room voice callback
Connect the conversation to the call.
A resident presses the button. A caregiver’s phone rings with the room. One answer later, they are talking through the Communication Hub’s speaker, and they know what they are walking into before they reach the door.
Caregiver“How can I help?”
A request“I dropped my glasses.”
An emergency“I can’t get up.”
Voice adds context. It never replaces going to the room.
Works with the Communication Hub Station, exclusive to Poltys Canada, and supported handsets and desk phones.
WIRED & WIRELESS
The right call points for the way your residents live.
Choose hardware around your building, residents and care routines. DCC supports wired, wireless and combined deployments.
Wireless nurse call
Wearable pendants, wireless pull cords and room stations put help within reach as residents move through covered areas. Location-enabled devices help caregivers find where a call originated.
Explore pendants and wireless devices
Wired nurse call
Bedside call cords, wired wall buttons, bathroom pull cords and dome lights support fixed call points in resident rooms and shared spaces, for new construction or suitable existing installations.
Explore wired call pointsBEYOND THE CALL BUTTON
Add support as care needs change.
Build on everyday nurse call with monitoring and communication suited to your community.
Location with the call
Help staff locate a resident using supported location pendants and installed locating infrastructure. Coverage is planned around the spaces residents use.
Explore location pendantsCheck-ins and contactless monitoring
Support resident check-ins, bed and chair monitoring, and contactless fall, presence and sleep sensing with compatible devices.
Explore monitoring devicesCommunication at the point of care
Deliver alerts to supported smartphones and DECT handsets. Push-to-talk lets colleagues coordinate, while a care board gives the nurse station a shared view.
Explore caregiver communicationCARE INSIGHTS & AI
Understand the response. See patterns in daily care.
Turn alarm history and connected sensor information into useful context for caregivers and community leaders.
Response time and care time
See how long it takes to accept calls and how much time is recorded for care. Configurable care categories and notes give those numbers context.
Explore care reportingAnswers and reports in seconds
Ask about alarm history, response times or device status in plain English and get a clear answer, or a report ready for your next meeting. Any change the AI assistant suggests waits for your approval.
See the AI assistantDaily activity and wellness insights
With compatible contactless sensors, review presence, daily activity and sleep trends. AI-assisted analysis helps teams explore changes in routines alongside their own observations.
Explore activity and wellness insightsYOUR PROJECT
A complete system or a smarter use of what you have.
Poltys Canada works with communities and dealers across independent living, assisted living, memory care, long-term care and hospice.
Full system installation
For new buildings or existing communities deploying a complete DCC system: server, software, wired or wireless call points and caregiver communication devices.
Plan a new installationSystem upgrade
Add the DCC server to the nurse call system already in place. DCC is compatible with more than 25 existing nurse call systems, so suitable equipment can stay where it is while alert routing, caregiver communication, reporting and integrations are added.
Explore an upgradeServer takeover
Take over a competitor’s compatible Inovonics EchoStream wireless nurse call system. Replace its server with DCC and retain suitable installed transmitters and pendants, following a compatibility review.
Review a server takeoverPLAN YOUR SYSTEM
Next: choose the right call points
Most projects start with three questions: which devices, wired or wireless, and which care settings.
Browse call points
Pendants, room stations, bedside cords, pull cords and fall monitoring.
See the devicesWired or wireless?
How occupied communities decide whether to pull new cable or go wireless.
Read the guidePlan by care setting
From independent living to long-term care, see what each setting usually needs.
Find your care settingLET’S PLAN YOUR SOLUTION
Let’s build around your community.
Bring us your building plans or current system details. We’ll help you explore call points, coverage, caregiver workflows and a practical path forward.