Frequently Asked Questions

A nurse call system connects requests for help to the caregivers who respond. Direct Care Connect DCC™ combines nurse call and resident safety for Canadian senior living and long-term care communities. It connects every alarm source, from pendants and call stations to fall monitors, door alarms and staff duress badges, to the caregivers who respond, with priorities, routing and reporting in one place.

DCC is used in long-term care, assisted living, memory care, independent living and hospice. Devices and alert workflows are configured to suit each setting, and a single platform can serve a campus that includes several.

DCC Pro and DCC Lite are earlier generations of the platform. Today's DCC adds modern alert routing, mobile communication, care reporting, AI-assisted insights and multi-site management.

Not always. DCC is designed to keep what works. It adds its own server and can work alongside many existing wired and wireless nurse call systems, and in some cases it can take over as the server for a compatible wireless system while you keep the devices already installed. A site assessment will show which path fits your community.

DCC is compatible with more than 25 nurse call systems through standard integrations such as paging, dry-contact and SIP connections. Tell your authorized Poltys dealer what you run today and they will confirm what can be integrated or retained.

Alerts can reach caregivers on the DCare™ mobile app, DECT handsets, SIP desk phones, pagers, wireless message boards, corridor dome lights and the web console, with email and text notifications for supervisors and maintenance teams.

Yes. DCC can run on a centralized platform so regional and corporate teams see response times, alarm volumes and device health across every community, while alerts are still delivered to the caregivers on duty at each site.

Specialty call cords are available for residents with limited dexterity, including touch, pressure, breath-activated and geriatric options. They connect to any DCC station with a quarter-inch call cord jack.

Contactless options, such as the DCC Contactless Fall Safety Monitor and DCC Contactless Sleep Monitor, monitor the room or bed, so residents have nothing to wear, charge or remember.

Every fixed station and room sensor identifies its assigned location. For wearable pendants, location depends on configuration: Advanced Location provides room-level location, RF Fingerprinting estimates the zone, and a system without location reports the device ID linked to its assigned wearer.

Most pendants have a typical battery life of approximately one year. Fall detection pendants typically last around three months because their advanced sensors use more power. Battery life varies by model and usage.

DCC monitors wireless devices and reports low-battery alerts, helping maintenance teams schedule replacements before batteries are depleted.

No. Both monitors use radar, which works from radio reflections rather than images. No pictures are captured or stored, which makes them suitable for bedrooms and washrooms.

Contactless fall detection is an assistive technology. It does not detect every fall, may occasionally report a fall that did not happen, and needs an unobstructed view of the room. It supports, and does not replace, care plans, rounding practices and other safety devices.

It reports in-bed and out-of-bed status, alerts when a resident is not back in bed when expected, flags frequent night activity, and tracks breathing and heart rate trends. It provides wellness information for care teams and is not a diagnostic device.

Residents at risk wear a small tag. When a tagged resident approaches a monitored door or elevator, the door can alarm or lock, based on its configuration and local fire code, and DCC alerts the caregivers assigned to that area with the door location.

Yes. The DCC Staff Duress Badge lets a staff member send an urgent alert with a single press. The alert identifies who needs help and where, and is routed at top priority to responders.

Ask it questions in plain English and get answers in seconds: response times, alarm trends, which devices need attention, or where to find a setting. It can build a chart or printable report for your next meeting, and prepare configuration changes for an authorized person to review and approve. It works within each user’s access permissions, and every conversation is recorded. The AI assistant is configured for each community as part of your DCC deployment; ask your authorized DCC dealer about enabling it.

Every alert is time-stamped from call to clearance. Reports include response times by shift, area and day, the longest waits, alarm volume by hour and weekday, and complete call histories, plus a live active alarms board.

DCC can be deployed in the cloud, on-premise or as a hybrid. Connections are encrypted, access is role-based and backups are automatic.

Wireless repeaters provide up to 24 hours of battery backup. The server, wireless head-end and essential network equipment should be connected to an uninterruptible power supply (UPS). Alerts can continue from powered devices while the equipment needed to receive and deliver them remains operational.

A properly configured generator and UPS can maintain service through a power outage. During a network outage, local alerting may continue where its communication paths remain available, while cloud features, remote notifications and Advanced Location may be unavailable until connectivity is restored.

Poltys Canada sells DCC exclusively through a network of authorized dealers across Canada, who handle site assessments, quoting, installation, training and local service.

Contact the Poltys Canada team and we will connect you with the authorized dealer serving your region.

Installation time depends on the size of your community, the devices being installed and how much existing equipment can be retained. Your dealer will provide a project-specific timeline after reviewing your site.

In occupied buildings, installation is typically phased area by area, with your current system kept operational until each area is tested and ready for switchover.

Your authorized Poltys dealer trains caregivers, charge staff, maintenance and administrators on the parts of DCC each group uses.

Hardware warranty coverage depends on the product and the terms provided with your purchase. Your dealer can confirm the applicable warranty period and replacement process.

The DCC Site Maintenance Agreement includes software updates, remote technical support, cloud backup and recovery assistance, system health monitoring, training and priority hardware replacement handling. The first year is included with your DCC software server licence, with annual renewal thereafter.

Optional Emergency Support extends coverage to after-hours full-system outages, with a response commitment of 60 minutes. This is a response time, not a guaranteed resolution time.

Building size, device choices and the equipment that can be retained all affect nurse call system cost. Pricing is based on a site assessment; your authorized Poltys dealer can provide a budgetary quote.

We welcome inquiries from security, communications and nurse call integrators serving senior living and long-term care in Canada. Contact the Poltys Canada team to start the conversation.